Kerbside Collection
How do I put my bins out?
Households must place their wheelie bin(s) and crates on the kerbside of the homes by 7.30am on their designated day.
- Place the crate and wheelie bins in a row on the verge outside your house as close as possible to the road.
- Place bins one metre apart, facing the road. This is so the lever arms of the truck can pick the bin up.
- Don’t overfill bins. The lid must close shut.
- Don’t put the glass crate(s) on top of the wheelie bin, leave on the ground.
If you can’t fit your bin directly outside your property, please work with your neighbours to find a safe and appropriate location to place your bins.
Where do I take excess recycling?
Excess recycling can still be taken to a Council facility like the Tokoroa and Putāruru transfer stations or the Tīrau recycling drop off facility.
What happens to my bins when I move house?
Your bins do not move with you, as they are registered and geo-tagged to each property. Please do not take the bins when you move.
Can I get more bins?
No, there is one charge for recycling and one charge for rubbish that is allocated to each part of a rating unit. This means that each property will get one recycling and one rubbish wheelie bin for each separate part of that property.
If the service is not sufficient for your household, you can supplement the Council service with a private service. There are a number of private waste contractors operating in the district. You can find them online.
What if I am late putting my bin(s)/crates out?
You can take your wheelie bin to the transfer station yourself to empty, but there will unfortunately be a charge.
If you anticipate that you will be away, perhaps make an arrangement with a neighbour to pull your bins out.
What happens if my bins go missing or are damaged? What does Council do and what does it cost?
In the event your wheelie bin(s) goes missing please contact Council on 07 885 0340. We will make every effort to locate your bin. Bins are geo-tagged to addresses, so if your bin is located at another property, it will be returned to you.
If your bin is not located, unfortunately, Council can’t keep supplying new wheelie bins free of charge. We appreciate that this is annoying for our community, especially when the loss is due to theft by others, but Council's budget provides for one rubbish and one recycling bin per household.
If your bin is damaged, a Council Officer will investigate the details around the damage and an assessment will be made on a case-by-case basis as to whether the replacement is at Council's cost or property owner cost or shared.
Can I opt out of this service?
There will not be an opportunity to opt out. The kerbside rubbish and recycling collection service is funded through rates and bins will be rolled out to each eligible household in the District. If the service is not used, you will still be charged an annual targeted rate, similar to some of Council’s other services like libraries, swimming pools etc.
Do rural ratepayers get this service?
No. Rural ratepayers have never received a kerbside waste collection service, nor do they pay for the service.
There is a recycling charge on rural rate bills. This is for the management of the three recycling drop off facilities in the district.
This charge is not for the kerbside collection.
Does the kerbside collection service include greenwaste?
No. Greenwaste can be taken to the transfer stations in Putāruru or Tokoroa for a charge, or people can simply retain their existing private greenwaste kerbside collection service.
My bin lid sometimes blows open in the wind, and I come home to find it not emptied? What can I do?
Council can install bin clips to stop this happening. There is a cost to this.
