Customer Services

​The Customer Service Officers (CSOs) are Council's front line contact for our communities. They deal with payments, take applications for various Council services and handle general enquiries received in person or by phone. Our CSOs solve more than 80% of enquiries themselves, referring the remainder to other council staff when required.

Our CSOs are here to provide helpful advice to residents and businesses, so if you have any questions regarding Council please come and see us, give us a ring on 07 885 0340, or email us here.

After hours ser​vices

Council provides 24 hour service for Animal ControlNoise Con​trolWater and Sew​age, and Civil Defence. Contact Council on 07 885 0340 for normal and after hours services. 


Council has an office in Tokoroa, a combined customer services and libraries branch in Putāruru, and in Tīrau we operate a Council agency out of the Tīrau Information Centre (The Dog).

Opening ​​Hours

  • South Waikato District Council
    Torphin Crescent, Tokoroa​ ​
    (Opposite The Warehouse)
    Phone: 07 885 0340
    Hours: Monday to Friday, 8am to 5pm

  • Jim Howland Service Centre, Putaruru,
    Overdale Street, Putāruru
    Phone: 07 883 7189
    Hours: Monday to Friday, 8am to 5pm
    (Library hours differ)

  • īrau Information Centre,
    Main Road, Tīrau
    Hours: 9am to 5pm
    Phone: 07 883 1202  
    (Limited services available)

Useful links​

Your can also use the following forms to make requests or send feedback

Page reviewed: 26 Jun 2018 4:39pm