Frequently Asked Questions

  • For questions on Animal Control please follow this link.
  • For questions on Building please follow this link.


​How can I pay my rates?
You can pay your rates by cash, cheque, eEftpos, direct debit (monthly or quarterly only), automatic payment (weekly, fortnightly, monthly or quarterly), direct credit, telephone and internet banking. Payments can also be made by credit card through the Pay It portal here and at the counter. Service fees apply to payments by Credit Card.

Telephone num​bers

We often get asked for phone numbers, here's a few of the most common ones:​

  • District Court - 07 885 0060
  • Information Centres/i-SITES
    • Tokoroa - 07 886 8872
    • Putaruru - 07 883 7284
    • Tirau - 07 883 1202
  • Graffiti - 07 885 0340
  • Waikato Regional Council - 0800 800 401
  • Plant and Animal Pest Advice - 0800 BIOSECURITY or 0800 246 732
  • Bees
    • Flybusters - 0800 837 070
    • Paul Black - 07 883 8389
  • Tokoroa Cinema - 07 886 1532
  • Citizens Advice Bureau - 0800 367 222
  • Work and Income - 0800 559 009
  • South Waikato Achievement Centre - 886 8941
  • Emergency after hours numbers - follow this link​

Urban Fir​​es

Can I burn rubbis​​​h/have a hangi?​
Urban fires are permitted year round but require a fire permit. Please ask a Customer Service Officer or apply online here.​

Waste ​Management

Is there a recycling collection in the South Waikato?
Urban residents have a fortnightly kerbside recycling collection. Collection days may be subject to change especially during statutory periods. These changes are detailed on the Waste Management pages here​There are public recycling depots at the entrance to the Tokoroa landfill, Putaruru Transfer Station and in Goodwin Street in Tirau. There are two rural recycling depots at Waotu School and Kurunui School. 

Additional recycling information is available at our online mapping tool he​re.

Recycling educational information is available here.

Where can I purchase official refuse bags?
These can be purchased from Council offices, supermarkets and other stores such as dairies.

How much do rubbish bags cost?
Please see fees and charges here​.

When is my collection day?
Council provides a weekly collection of official bags from defined areas (mostly urban) paying for this service.

  • Tuesday - Putaruru and Arapuni
  • Wednesday - parts of Tokoroa (central - bordered by State Highway 1, Baird Road, Maraetai Road and Elizabeth Drive)
  • Thursday - parts of Tokoroa (south of Maraetai Road)
  • Friday - Tirau and parts of Tokoroa (northern - north of Baird Road) (west - west of Elizabeth Drive, between Baird Road and Maraetai Road)
More information is available at our online mapping tool here.
Page reviewed: 22 Nov 2018 3:18pm