As our community will be aware the COVID-19 pandemic has been declared a national emergency. This page has information regarding the situation and links to other relevant pages.
Official Information and updates
For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453 or visit the Ministry of Health website.
For everything you need to know about COVID-19, go to the New Zealand Government website: Unite against COVID-19.
While our physical customer service centres and offices are closed, we are still here. Please contact us anytime by calling 07 885 0340 or message us via our Do It Online service here.
Be kind, stay home, save lives.
Are you struggling? Freephone 0800 800 405
This helpline was established for Waikato people struggling to get food, groceries, medication or other household goods and services. Particularly assist the disabled, at risk groups, and people without access to their own transport. This helpline is available between 7am and 7pm daily, but does not replace other government helplines already in operation.
Report non-isolation incidents
There are still people flouting the Stay Home self-isolation messages and we appreciate that there are others in our community who want to report these incidents. Please report all incidents online here for flouting self-isolation and for non-essential businesses still operating. This will allow the Police to triage the incidents appropriately and provides an avenue for people to report incidents.
Keep up to date with the our media statements by following this link.
Funeral protocol during COVID-19
Recommended Government guidelines for Tangihanga to be observed, for more info visit the Cemeteries page
Rubbish and recycling
|Service / Facility||Status and details|
|Urban household kerbside rubbish collection||Essential service - normal collection days apply. Use official Council bags.|
|Urban kerbside recycling collection||Please put recycling our as normal. Recycling will be removed and taken to landfill. Our recycling porcessing facility is not operating at this time. Alternatively you can stockpile CLEAN recycling and drop off yourselves when things return to normal.|
and Putaruru transfer station
|These facilities are closed to the public, open to commercial operators only|
|Rural residents||Please purchase official Council bags from the supermarkets during your essential shop. Please leave these in the appropriate urban recycling zone. See our recycling calendar for details. We are encouraging our rural residents to stockpile CLEAN recycling to minimise your waste volumes.|
Solid Waste is an essential service
- Solid waste collection is an essential service and will continue throughout the COVID-19 response and recovery.
- Waste collection workers are providing an essential service and will continue working under Alert Level Four.
- Please do not approach workers while they are engaged in waste handling or collection services.
- There are strong health and safety measures in place for all workers to follow when collecting and handling all waste. These essential workers will be provided with the appropriate personal protective equipment to ensure their safety.
Households with COVID-19 infected waste (either confirmed or suspected)
- Waste from these households, such as used tissues and wet wipes, should be placed into a separate bag and either sealed or tied up before putting it into general household waste. Please do not flush wet wipes down the toilet.
Parks, Reserves and Public toilets
During the COVID-19 lock down period routine Parks and Reserves maintenance that is not essential (eg, mowing) won’t be carried out.
Most parks and reserves are closed to the public. Reserves that can be locked and are empty are locked. Compliance staff are aware of the few self-contained campervans present in our reserves. Toilets and showers in all reserves are locked. Colson's Hill, Strathmore Park, cemeteries are locked.
All public toilets are locked, except the after hours toilet in Tirau, the Putaruru toilet block in Main Street and Dunhams Park toilet in Tokoroa. These facilities are being cleaned daily every 2 hours from 8am to 8pm.
For more information on self-contained camping follow the link here to our Camping in the South Waikato page.
Consent and licensing applications
All applications that can be processed without an inspection or face-to-face meeting are progressing as normal. This includes building and resource consents, health and alcohol licensing.
However, any applications where inspections are required are currently on hold until further notice, to ensure we are adhering to the Government’s directive to self-isolate.
Status and details
LIM applications unavailable at this time
Building and resource consent applications
Online applications open
Food, alcohol and health licensing
Online applications open
Building, food and health inspections
On hold until further notice
Recreation and community facilities
All South Waikato District Council community facilities are closed until further notice to help protect the community from the spread of COVID-19. This means no public access to these facilities, with all activities cancelled until further notice.
|Facility||Status and details|
|Tokoroa Indoor Pools||Closed until further notice|
|South Waikato Sport and Events Centre||Closed until further notice|
|Tokoroa and Putaruru Libraries||Closed until further notice|
|Community halls||Closed until further notice|
|The Plaza||Closed until further notice|
|Public toilets*||Closed until further notice|
|Tirau i-SITE and Tokoroa CBD office||Closed until further notice|
|Reserves||Closed until further notice|
|Playgrounds/skateparks||Closed until further notice|
Please keep children off equipment
|Council offices in Tokoroa and Putaruru||Closed until further notice.|
* Except the after hours toilet at The Dog in Tirau, the public toilet in Putaruru and Dunhams Park in Tokoroa. These have specifically been left open for our wonderful truck drivers delivering essential goods and services around the country. They are cleaned every two hours from 8am to 8pm.
Influeza Vaccination Drive (Raukawa message)
Several iwi including Raukawa, Maniapoto and Waikato-Tainui are working closely with the Waikato District Health Board (WDHB) to support an Influenza Vaccination drive across our takiwā in support of our whānau and the broader community. We must ensure that kaumātua especially those who are vulnerable because of poor health, are protected and supported to be as well as possible during this period. As such, and in partnership with the WDHB, we will be deploying a Mobile Clinic across five (5) different locations in our Raukawa takiwā.
The Influenza Vaccine does not protect against COVID–19. However, it will protect our kaumātua against other illnesses such as the flu which will assist the health system to manage increased demand as a result of COVID–19.
The service is free and only available for eligible whānau aged 55 and over.
The Mobile Unit will be located in the following towns and marae at the following dates and times. Unfortunately we were not able to have the clinic operate in Te Awamutu, however we are working with Waikato-Tainui and Maniapoto to ensure a clinic will be made available at a later date.
Mangakino Civic Centre
2 Commerce Street, Mangakino
(opposite the Doctors surgery)
30 March 2020
10am to 3pm
Tokoroa Event Centre
23 Mossop Road, Tokoroa
31 March 2020
10am to 3pm
Honda Garage Carpark
Cnr Tirau Street and Neal Street, Putaruru
1 April 2020
10am to 3pm
Tirau Combined Church
67 Main Street (SH1), Tirau
2 April 2020
10am to 3pm
Raukawa Charitable Trust
41 A Hetana Street (Railside by the Green)
3 April 2020
10am to 3pm
TIKANGA WHEN VISITING THE MOBILE CLINIC
Here is some information to help guide your visit for your Influenza Vaccination.
Firstly, you must meet the eligibility criteria to visit the Mobile Clinic, if not, please remain at home. Secondly, anyone with flu-like symptoms and any visitors who display such symptoms must also remain at home. If you are asked to leave for any of the above reasons, please do as requested. Furthermore, if you are eligible and do attend, it is critical when visiting the Mobile Clinic that we maintain physical distancing. Again, we want to make sure that everyone is safe, including you.
When driving into the Vaccination location:
- Please drive slowly and carefully
- Please observe entry and exit flows
- Please do not get out of your vehicle unless instructed by staff
- Please be patient and mindful of other whānau who are present and our staff who are carrying out the vaccinations
During your visit to the Vaccination location:
- It is critical when visiting the Mobile Clinic that we maintain physical distancing.
- Be patient and kind. The wait time could be long.
- Please bring water and snacks to keep nourished and hydrated during the wait.
- Our staff will be dressed in protective gear. Please don’t be alarmed as this is a precaution for your safety and theirs.
- You will be greeted at the location by trained medical professionals at your car who will ask you a number of questions and ask you to sign a consent form.
- You will then be vaccinated.
- After your vaccination you will be asked to repark in a waiting area. You will need to wait for about 10-20 minutes to allow the team to check to be sure there are no side effects.
- You must then return to your home.
- Physical Distancing during this time is very important, therefore we ask that you do not gather or visit other whānau in other cars or enter the location buildings.
If you have any other health concerns please contact your GP or health practitioner. For further advice about COVID-19, the Ministry of Health answers many common questions about COVID-19 at health.govt.nz/covid-19.
If you have any questions about Te Marae o Hine - Mobile Clinic please call 0800 RAUKAWA or email firstname.lastname@example.org.
Waikato River Trails
Please do not use Waikato River Trails until further notice, as they are closed to reduce the transmission of COVID-19.
To protect yourself, your family and the wider community we have had to make the decision to close the Waikato River Trail.
This remains in place as long as the country remains in Level 4 Response to COVID-19.
Level 4 protocols demand that the population stays at home as much as possible.
Exercise is a healthy outlet and many options exist for maintaining fitness outside the trail environment. Social distancing with walking/cycling must include a two metre buffer which includes passing each other. The Waikato River Trails width does not allow for this amount of buffer on the Trail.
The Waikato River Trails Charitable Trust thanks you for your support at this challenging time.
For more information go to www.waikatorivertrails.com
Information about international travel.
For information regarding International Travellers in New Zealand can be found here