Customer Services

The Customer Service Officers are Council's front line contact for our communities. They deal with payments, take applications for various Council services and handle general enquiries received in person at Council offices and by phone. The Customer Service Officers solve more than 80% of enquiries themselves, referring the remainder to other council staff when required.

Some of the services our friendly team can provide at the front counter:

• Process all council related payments eg dog registrations, rates, building and planning consents
• Create property maps showing locations of tobies, water and sewer connections, stormwater
• Provide information regarding rating valuation, annual property rates. This is available online here.
• Purchase of dog collars, replacement tags, Council rubbish bags
• Issue permits for urban rubbish fires

Our customer services staff are here to provide helpful advice to residents and businesses so if you have any questions regarding Council please come and see us, give us a ring on 07 8850340 or email us here

After hours services

Council provides the following 24 hour services:

• animal control (call 885 0340)
• noise control (call 885 0340)
• water and sewage (call 885 0340)
• civil defence/rural fire (call 885 0340 during office hours and 885 0778 after hours)

Locations

We have offices in Tokoroa and a combined Customer Services and Libraries branch in Putaruru. For Tirau residents we operate a council agency out of the Tirau Information Centre (The Dog).

Opening Hours

South Waikato District Council, Tokoroa, Torphin Crescent (885 0340)
Hours: 8.00am to 5.00pm

Jim Howland Service Centre, Putaruru, Overdale Street (883 7189)
Hours: 8.00am to 5.00pm

Tirau Information Centre, Main Road (883 1202)
Hours: 9.00am to 5.00pm (limited services available)

South Waikato District Council, Private Bag 7, Tokoroa, 3444

www.southwaikato.govt.nz

Your can also use the following forms to make requests or send feedback

• Request for Service Form
• Request for Information Form
• General Feedback Form

Our Customer Service Promise

Comments, Compliments and Complaints Policy

Rates Calendar

Rates invoices are produced on a quarterly basis and are due for payment on the following dates:

Covering the Financial Period 1 July 2012 to 30 June 2013

To access the property information page click here.

Useful links

• Online Forms
• FAQs