South Waikato District Council's building consent process is going online using a product called AlphaOne.
"We're very excited about this move," said Kevin Duthie, Council's Building Control Manager. "Besides the obvious benefits of going digital, the key driver for this change is to improve the customer experience around building consents."
AlphaOne is an end-to-end online building consent system. It is a Council and client facing cloud based IT platform that is proven to transform building control workflow and service delivery to the public.
Currently customers phone in to check how their consent is progressing and sometimes an Officer is not available to answer their query. With the new online system, designers, builders, developers, registered users can log in to the portal, and watch the progress of their consent online in real time.
South Waikato is not leading the charge in online building consenting but we're certainly at the forefront of the pack. Our online building consenting process goes live on 10 July.
Assistance will be provided for the public during a transition period. The building team has been liaising with regular users like designers, builders and developers.
The online consenting process will save time for both staff and those in our community using the system, provide for superior recording, improved reporting, more visibility for users and staff, allowing clients to track their own consents when it suits them.
"We are thrilled to offer our community an end-to-end online building consent solution that will benefit our many stakeholders," said Kevin.
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